Privacy Policy

Yumi Silk Pty Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We may collect personal information such as:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely)

  • Purchase history

  • IP address and device information when you browse our site

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Send you order updates

  • Respond to your customer service enquiries

  • Send promotional emails (only if you have opted-in)

  • Improve our website and customer experience

  • Comply with legal obligations

We may use platforms like Meta (Facebook), Instagram, Google, and Klaviyo for marketing purposes. You can opt out at any time.

How We Protect Your Information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access, including:

  • Secure servers

  • SSL encryption

  • Restricted access to personal data

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Payment processors (for example, Shopify Payments, PayPal)

  • Delivery services (for example, Australia Post, DHL)

  • Marketing platforms (only if you have consented)

We ensure all third parties comply with Australian privacy laws.

Your Rights

You have the right to:

  • Access your personal information

  • Request correction of your information

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately when posted on our website.

 

Contact Us
If you have any questions about this Privacy Policy, please contact:

Yumi Silk Pty Ltd
Email: [info@yumisilk.com]