Terms of Service

Updated: April 2025

Welcome to Yumi Silk Pty Ltd. Please read these Terms and Conditions carefully before using our website and purchasing our products. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Yumi Silk Pty Ltd is an Australian owned business. We specialise in 100% organic mulberry silk pillowcases and accessories. Our products are designed to provide luxurious comfort and quality you can trust.

2. Use of Our Website

By accessing our website, you warrant and represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to use this site only for lawful purposes.

3. Intellectual Property

All content on our website including text, graphics, logos, images, and software, is the property of Yumi Silk Pty Ltd and is protected by Australian and international copyright laws. You may not use our content without our express written consent.

4. Products and Descriptions

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, we do not guarantee that the descriptions are error-free. Product images are for illustrative purposes only.

5. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including inaccuracies in product or pricing information, or suspected fraudulent activity.

6. Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without prior notice.

7. Shipping

We ship worldwide. Shipping costs and delivery times are calculated at checkout. Yumi Silk Pty Ltd is not responsible for delays caused by postal services, customs clearance processes, or other circumstances beyond our control.

8. Refunds and Returns

We take pride in the quality of our silk products.

  • Refunds are available for faulty items only.

  • Items must be returned within 14 days of receiving your order.

  • Items must be unused, unwashed, in original packaging, and accompanied by proof of purchase via email to our customer service team prior to sending the product back to the return address.

  • We do not offer exchanges or refunds for change of mind, incorrect selection, or failure to read product descriptions.

To request a refund, please contact our customer service team at [insert your email here] with your order number and a description of the fault.

9. Promotions and Marketing

By subscribing to our newsletter or making a purchase, you agree to receive promotional communications from Yumi Silk Pty Ltd via platforms including but not limited to Meta (Facebook), Instagram, Google, and Klaviyo. You may opt out of marketing communications at any time by following the unsubscribe link in our emails.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

11. Limitation of Liability

To the maximum extent permitted by law, Yumi Silk Pty Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our products or website.

Nothing in these Terms excludes, restricts or modifies any right or remedy conferred on you by the Australian Consumer Law.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of New South Wales.

13. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to the updated Terms.

 

If you have any questions about these Terms and Conditions, please contact us at:

Yumi Silk Pty Ltd
Email: [info@yumisilk.com]