Shipping and Returns
Shipping Information
We ship worldwide.
Orders are processed within 1–3 business days.
Once dispatched, you will receive a confirmation email with tracking details.
Free Shipping Thresholds
We offer free shipping when you meet the following order values:
| Country/Region | Free Shipping Threshold |
|---|---|
| Australia | Orders over AUD $200 |
| United States | Orders over USD $150 |
| United Kingdom | Orders over GBP £100 |
| Europe | Orders over EUR €100 |
| Rest of World | Orders over USD $150 |
Shipping rates for orders below these thresholds will be calculated at checkout.
Delivery Times (estimate)
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Australia: 2–7 business days
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New Zealand: 3–10 business days
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USA & Canada: 5–14 business days
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UK & Europe: 5–14 business days
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Asia: 4–14 business days
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Rest of World: 7–20 business days
We ship with Australia Post. Please note that delivery times are estimates and may vary due to customs, import delays or unforeseen circumstances.
Returns Policy
At Yumi Silk Pty Ltd, your satisfaction is important to us.
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We offer refunds for faulty items only.
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We do not offer exchanges for change of mind, incorrect selection, or failure to read product descriptions.
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To be eligible for a refund, items must be unused, in their original packaging, and returned within 14 days of delivery.
To request a return:
Please contact our customer service team at [info@yumisilk.com] with your order number and a clear description (and photo if possible) of the fault.
Once we assess your claim, we’ll provide further instructions on how to proceed.